USA – VictimConnect Evaluability Assessment (Jennifer Yahner, Malore Dusenbery, Sara Bastomski, Krista White, Urban Institute)

This brief is the third of seven toolkit resources supporting the Urban Institute’s formative evaluation of the VictimConnect Resource Center, a nationwide victims’ helpline operated by the National Center for Victims of Crime. The evaluation was conducted in 2019 and 2020 with funding from the National Institute of Justice. In this brief, we describe the activities that Urban’s researchers engaged in to assess VictimConnect’s evaluability, which entailed a multistep process to clarify the program model, assess its actual operations, agree on research-focused program changes, and determine evaluation designs and priorities—all in collaboration with National Center for Victims of Crime staff.